Privacy Policy

1. Information We Collect

a. Personal Information

We may collect personal information that identifies you, including:

• Full name
• Email address
• Phone number
• Date of birth
• Gender
• Profile photos
• Location information
• Payment information (where applicable)
• Messages and communication data
• Any other information you voluntarily provide

Providing personal information is voluntary, but certain Services may not function properly without it.

b. Non-Personal Information

We may automatically collect certain non-personal information, including:

• IP address
• Browser type
• Device information
• Operating system
• Usage data
• App interaction statistics
• Cookies and tracking technologies

This information helps us improve and secure the Services.

2. How We Collect Information

We collect information:

• Directly from you when you register or use the Services;
• Automatically through cookies and analytics tools;
• From third-party login providers such as Google or Apple;
• Through communications between users.

3. How We Use Your Information

We may use your information to:

• Provide and operate the Services;
• Create and manage user accounts;
• Personalize user experiences;
• Match users and improve recommendations;
• Process payments and subscriptions;
• Respond to customer support requests;
• Detect fraud, abuse, and security issues;
• Send service updates and promotional communications;
• Improve and develop new features;
• Comply with legal obligations.

4. Cookies and Tracking Technologies

DatePull may use cookies, pixels, web beacons, and similar technologies to:

• Remember user preferences;
• Analyze traffic and usage;
• Improve platform performance;
• Deliver relevant advertising.

You can control cookies through your browser settings, though disabling cookies may affect functionality.

5. Third-Party Authentication

If you sign in using third-party services such as Google or Apple, we may receive basic profile information including your name and email address. We use this information solely for authentication and account management purposes.

6. Sharing of Information

We may share your information:

• With other users according to your profile and privacy settings;
• With payment processors and service providers;
• With analytics and cloud hosting providers;
• When required by law or legal process;
• To protect the safety, rights, and security of DatePull and its users;
• During business transfers, mergers, or acquisitions.

We do not sell your personal information to third parties.

7. User Communications

Messages and interactions between users may be stored and processed for platform functionality, safety monitoring, fraud prevention, and legal compliance. Users are responsible for the information they share with others.

8. Data Security

We implement reasonable physical, technical, and organizational safeguards to protect your information. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud and abuse. We may retain backup copies for a limited period.

10. Your Rights

Depending on applicable law, you may have rights to:

• Access your personal information;
• Correct inaccurate information;
• Delete your account and data;
• Withdraw consent;
• Request a copy of your data;
• Object to certain processing activities.

To exercise these rights, contact us at info@datepull.com. We may request identity verification before processing requests.

11. Children’s Privacy

DatePull is intended only for users who are at least 18 years old. We do not knowingly collect information from individuals under 18. If we discover such information, we will delete it promptly.

12. International Data Transfers

Your information may be stored and processed in countries outside Nepal where our service providers operate. By using the Services, you consent to such transfers where permitted by law.

13. Third-Party Services and Links

The Services may contain links to third-party websites or applications. We are not responsible for third-party privacy practices, content or services, or data handling policies of external providers. You should review their privacy policies independently.

14. Advertising and Analytics

We may use third-party analytics and advertising services to understand user behavior and improve marketing effectiveness. These services may use cookies and device identifiers to collect information about your activity. You can manage advertising preferences through your device or browser settings.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the Services with a revised effective date. Continued use of the Services after changes means you accept the updated Privacy Policy.

16. Contact Us

17. Deleting Your Account

You have full control over your DatePull account. If you wish to permanently delete your account and remove your personal data from our active systems, you can do so directly within the application.

How to delete your account:

• Step 1: Open the DatePull app and navigate to the “More” screen or open the Settings panel (depending on your platform version).
• Step 2: Scroll to the account management section.
• Step 3: Tap on the button labelled “Delete Account” or “Permanently Delete Account”.
• Step 4: Confirm your choice when prompted — you may be asked to re-enter your credentials or provide a reason for leaving (this helps us improve).
• Step 5: Once confirmed, your account will be scheduled for immediate deletion. Your profile information, matches, messages, and associated data will be permanently removed from active use within 48 hours.

Important information about account deletion:

• Account deletion is irreversible. You will lose access to your profile, conversations, matches, and any paid subscription benefits (prepaid subscription fees are non-refundable unless required by law).
• Some information may be retained for legal, fraud prevention, or security purposes as described in the Data Retention section (e.g., transaction logs for tax compliance, resolved dispute records). Any retained data will be anonymized or kept to the minimum extent required by applicable law.
• If you signed up using third-party authentication (Google or Apple), deleting your DatePull account does not delete your Google or Apple account; it only severs the connection and erases DatePull-held data.
• After deletion, your username and previous profile information will no longer be visible to other users. We may retain backup copies for a limited recovery period, but these cannot be used to reactivate your account.
• If you encounter any issues while deleting your account through the “More” or Settings screen, please contact our support team at info@datepull.com for assistance. We will verify your identity and help complete the deletion request.

For users who prefer to request deletion outside the app (e.g., if you lost access to your account), you may email us from the registered email address. We will respond within a reasonable timeframe and, after verification, will delete your account manually. However, we strongly recommend using the in-app “Delete Account” button for the fastest and most secure process.

18. Important Policy Links

For transparency and compliance with Google Play requirements, you can access all official policies below:

• Privacy Policy: https://niteshray.com.np/index/privacy-policy
• Terms & Conditions: https://niteshray.com.np/index/terms
• Child Safety Standards Policy: https://niteshray.com.np/index/child-safety

These links are maintained to ensure transparency, compliance, and easy user access to all legal documents.